Online shop rules
1. GENERAL CONDITIONS
1.1. The conditions of use of the online shop (hereinafter — the Conditions) prescribe the procedure of use of the online shop of SIA “RIPO INTERNATIONAL Ltd” www.ripointernational.lv (hereinafter — e-shop).
1.2. The seller is the limited liability company “RIPO INTERNATIONAL Ltd”, uniform registration number 40003120298, registered office: Katlakalna iela 11 k-7, Rīga LV-1073, Latvia (hereinafter — Seller).
1.3. For purpose of these Conditions, the Buyer is a natural person, who has legal capacity to act, or a legal entity, who places orders for goods at the e-shop.
1.4. If a Buyer places an order, it is presumed that they have read and unconditionally accepted the Conditions.
1.5. A distance contract (hereinafter — Contract) is entered into between the Seller and the Buyer, who places an order at the e-shop. The Contract shall become effective when the Buyer has placed an order by means of remote communication, and has received an e-mail confirmation from the Seller regarding the placed order. The Contract shall remain valid until complete fulfilment thereof, namely, until the order is paid for and the goods are handed over. The provisions of this clause shall apply to all orders and purchases made at the e-shop.
1.6. The Seller shall reserve the rights, without prior warning, to introduce unilateral amendments in the Conditions, by publishing them online at www.ripointernational.lv.
1.7. An order placed by a Buyer shall be subject to the Conditions that are in force at the time of placing the order.
1.8. The prices in the e-shop are indicated in EUR, including the value added tax (VAT) in the legally established amount. The price of goods does not include the price for the delivery or assemblage of the goods.
1.9. The Seller shall reserve the right, without prior warning, to unilaterally change the selection, the prices of goods, as well as to offer a discount on the goods. The goods are sold at prices that are effective at the time of placing the order.
1.10. The colour, size, shape or other parameters of goods as seen in pictures on the e-shop can differ from the actual goods. The pictures are of an illustrative nature only. The Seller shall not guarantee the conformity of goods to any requirements of the Buyer or to the intended purposes of use.
2. PLACEMENT OF ORDERS AND PROCEDURE OF SETTLEMENTS
2.1. The Buyer can place an order without signing up at the e-shop.
2.2. To purchase goods at the e-shop, the Buyer must choose the goods and indicate all information required for the order of the goods (type, sizes, colours, optional equipment etc.), and the goods must be placed in the Shopping cart. After filling in all the required fields, click on “Cart”.
2.3. The purchase price must be paid in full as a non-cash payment with a bank transfer in line with an invoice issued by the Seller or online with a Visa, American Express and/or MasterCard payment card.
2.4. The Seller may refuse to sell the goods ordered at the e-shop by informing the Buyer if:
2.4.1. the goods are no longer available at the Seller's warehouse or are not available in the quantities that the Buyer wishes to purchase;
2.4.2. due to technical reasons, the price and/or parameters of the goods shown in the e-shop do not correspond to the actual price and/or parameters of the goods;
2.4.3. the Buyer has not accepted the Conditions of the e-shop.
2.5. The order shall be deemed placed and the Seller shall start making the goods once the payment has been made.
2.6. The order shall be deemed binding upon the Buyer and the Seller at the time when the Buyer has placed the order and has received the Seller's e-mail confirmation. The electronic mail dispatch shall be deemed received on the day of sending.
2.7. The Buyer must check the information and data shown in the order. In case of discrepancies of information and/or data, the Buyer shall inform the Seller via the e-shop's e-mail address firstname.lastname@example.org.
3. ORDER DELIVERY, COSTS AND RISKS OF DELIVERY
3.1. When placing the order at the e-shop, the Buyer can choose one of the following types of delivery:
3.1.1. delivery to the Buyer's indicated address;
3.1.2. picking up the goods by arriving in person to Riga, 11 k-7 Katlakalna street
3.2. The conditions and costs of delivery vary depending on the type and point of delivery chosen by the Buyer.
3.3. The goods are delivered to the Buyer's address indicated in the order if, at the time of placing the order, the Buyer has selected and paid for the delivery of goods. Before delivering the goods, the Seller shall arrange the delivery time with the Buyer.
3.4. The deadline for making the goods is 10 working days or as agreed otherwise.
3.5. The deadline for delivering the goods in Latvia is within 5 working days from the making of the goods or as agreed otherwise.
3.6. The acceptance of goods is possible only after the ordered goods have been fully paid for.
3.7. Upon receiving the goods, the Buyer must produce an identification document, as well as the order number or order confirmation. The goods shall only be handed over to the Buyer, whose data are included in the relevant order of goods. If the Buyer does not produce the order number or confirmation, or an identification document, the Seller is entitled to not hand over the goods.
3.8. If, at the time of placing the order of goods, the Buyer has opted to receive the goods at the Seller's warehouse, the Buyer must arrive to pick the goods up from the Seller's warehouse within 10 (ten) days. The term for picking up the goods starts on the day a notification is sent to the Buyer's e-mail address about the goods being ready for delivery or when the Buyer is notified over the phone about the readiness of the goods for delivery.
3.9. If the Buyer fails to pick up the goods within the term stipulated in Paragraph 3.8 of the Conditions, it shall be deemed that the Buyer has violated the Agreement Conditions. It entitles the Seller to unilaterally withdraw from the Agreement and to request that the Buyer compensates the Seller's costs that have arisen in relation to the completed order (e.g., costs related to storing the goods, etc.). The Seller shall not return any funds paid for the goods to the Buyer.
3.10. The goods shall be handed over to the Buyer on the grounds of a waybill, signed by the Buyer and the Seller's representative. The order shall be deemed completed at the time of handing over the goods.
4. RIGHTS OF WITHDRAWAL
4.1. SIA “RIPO International Ltd.” products are manufactured according to the customer's individual order. In order to ensure the best price and fast delivery, the ordering and production system of SIA “RIPO International Ltd.” is fully automated. When the bank confirms the payment, the order will be put into production immediately.
Referring to the Cabinet of Ministers regulations no. 255 "Provisions on distance contracts" 22.5, the consumer may not exercise the right of withdrawal if: the goods are made according to the consumer's instructions or the goods are clearly personalized.
4.2 The Customer has the right to refuse from goods that are not manufactured to individual order, such as consoles, within 14 calendar days from the receipt of the goods (notice of delivery of the goods, unless a defect is found) without stating the reasons. The time limit is met if the consumer sends the withdrawal form or the notice of exercise of the right of withdrawal to the seller or service provider before the expiry of the right of withdrawal. It is up to the consumer to prove the exercise of the right of withdrawal. For the purposes of these Regulations, the Consumer is the Customer as a natural person who expresses a wish to purchase, acquires or could purchase or use the product for a purpose that is not related to its economic or professional activity.
4.4. In order to return the goods, the Customer must fill in the application for return of the goods and send it to SIA “RIPO International Ltd.” service center with the goods. When returning goods via courier services, you must contact the customer service by e-mail email@example.com or tel. no. (+371) 67 805 066.
The return application form is available here: Withdrawal form
5. APPLICATION REGARDING NON-CONFORMING GOODS
5.1. The Buyer is entitled to file a claim to the Seller within 2 (two) years from the date of purchase of the goods if they do not conform to the Agreement provisions. The Buyer shall submit a claim application to the Seller within 2 (two) months from the day of discovering the goods' non-conformance with the Agreement provisions. The date of purchase of goods is the day when the Seller has handed over and the Buyer has accepted the respective goods.
5.2. A claim regarding goods that do not conform to the Agreement provisions must be filed and reviewed in compliance with the Consumer Rights Protection Law.
5.3. The Seller shall not be responsible for defects of goods occurring as a result of wear and tear, deliberate damage, negligence, failure to observe the instructions of use, incorrect use, transformation or repairs of the goods if the Buyer performs repairs independently without the Seller's consent.
6. PERSONAL DATA PROTECTION
6.1. Personal data provided by Buyers are processed in compliance with the requirements established in the Personal Data Protection Law and other laws of the Republic of Latvia governing the processing and protection of personal data. When processing and storing the Buyers' personal data, the Seller shall use organisational and technical means that protect the personal data from accidental or illicit disclosure, change or any other kind of illicit processing.
7.1. It is prohibited to fully or partially publish, reproduce, transfer or store, transform or add to the contents of the e-shop (including, but not limited to the published materials, logos, pictures, graphic images, etc.) for commercial purposes, unless the holder of the copyrights or intellectual property rights has given consent for such conduct. The prohibition does not apply to downloading and storing the contents in a computer, tablet or smartphone and printing it out solely for personal (non-commercial) use.
7.2. References may be made to the contents of the e-shop pursuant to the existing laws governing copyright. If the contents are referenced, its source must be identified, however, it is forbidden to reproduce, publish or distribute trademarks or logos included in the e-shop without the prior written consent of the owner of the respective trademarks or logos.
7.3. If the copyrights of the e-shop are violated, the Buyer can be held liable in compliance with procedures established in the laws of the Republic of Latvia.
8.1. The Seller shall not be held liable for costs or losses that might arise as a result of using information provided in the e-shop or because the website or the e-shop, due to any reason, is not available, or if the functioning of the e-shop has been hindered or interrupted.
8.2. The Seller shall not assume any risks or responsibility if the Buyer has failed to read or has partially read the Conditions.
8.3. The Seller shall not be responsible for any discrepancies between colours, sizes, shapes or other parameters as seen in the e-shop system and images and the actual properties of the goods.
8.4. The Buyer shall assume any and all risks and responsibility for purchases made in the e-shop, including for the acceptance (receiving) of goods.
8.5. The Seller shall not be held responsible for any delay in the fulfilment of or failure to fulfil obligations or any other type of default due to such circumstances or obstacles, which are beyond the Seller's reasonable control, including, but not limited to, strikes, government decrees, warfare, or a national emergency, environmental or climate anomalies, non-fulfilment by third parties, interrupted internet connections, as well as technical problems concerning the communication equipment, computer and software.
9.1. The exchange of information between the Buyer and the Seller shall be effectuated using the Buyer's e-mail address, mailing address or telephone number. The Buyer may use the means of communication listed at https://ripointernational.lv/contact/en
9.2. The functioning of the website and the e-shops is governed by these Conditions, which are subject to the laws of the Republic of Latvia. Any relations arising from transactions with Buyers, who are natural persons for the purposes of the Consumer Rights Protection Law, are governed by the Consumer Rights Protection Law and other regulatory enactments concerning consumer rights protection.
9.3. Any disputes shall be resolved promptly by means of negotiations. If no agreement can be reached, the dispute shall be brought before a court in compliance with procedures established according to the laws of the Republic of Latvia.